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Privacy Policy

Last updated: 2026-09-26 · Draft v2

Short version

  • We collect only what's needed to make and deliver your audiobook.
  • We never sell your data, and we don't share it with advertisers or marketers.
  • We don't train AI models on your family's information. One of our voice providers may use story text to improve its own models — see section 4.
  • We don't track you across the web.
  • Your audiobooks are yours. Ask us to delete everything at any time and we remove it within 30 days.

1. What we collect

To make and deliver your audiobook, we collect:

  • Your email — to deliver the audiobook and send notices about your order.
  • Your trip — dates, cities and activities, plus any itinerary text you paste or dictate.
  • Your kids — first names and ages. Optionally: gender (to choose a voice), a pronunciation hint, a personality, and appearance choices for the cartoon (skin tone, hair, eye color, glasses and similar). First names only — no last names, addresses or school information.
  • Other family members you add — first name, relationship (for example "Grandma") and, optionally, gender for the voice.
  • Voice dictation — if you use the microphone button, a recording of what you say, which we turn into text.
  • Voice and character picks — your choices for narrator, companion and per-kid voices.
  • Payment details — Stripe handles your card. We see only a transaction ID and the last 4 digits.
  • What we make for you — the story script, audio files, name previews and the cartoon trip image.
  • Listening activity — the first time each day of your audiobook is played, we note when, the browser type and a shortened IP address (the last part removed). This helps us answer support and refund questions.
  • Technical data — our hosting and error-monitoring services record IP addresses, browser details and pages visited, to keep the site running and secure. See section 5 for cookies.

2. What we don't collect

  • Kid last names, school names, home addresses, photos, or biometrics.
  • Browsing history outside the AudioVenture site.
  • Advertising identifiers.
  • Health, religious, political, or sexual orientation data.

3. How we use what we collect

  • To make and deliver your audiobook and cartoon, and to let you hear how names will sound first.
  • To email you your audiobook link and, rarely, service notices about your order.
  • To keep stories suitable for kids, prevent abuse of the free wizard tools, and fix problems.
  • To improve the service generally (e.g., voice quality, cost dashboards) — using aggregate, non-identifying patterns only.

We do not use your kids' names, your trip details, or any other personal information to train AI models, and we never sell it.

Where the law asks us to name a legal basis (for example in the EU and UK): we use your information to perform our agreement with you, which is making and delivering your audiobook; for our legitimate interest in keeping the service secure and working, which covers logs, error reports and abuse prevention; and to meet legal duties such as keeping tax records. Voice dictation is optional and only happens when you choose to use it.

4. Who we share with

We share your information only with the companies that help us run AudioVenture, and each receives only what its job needs:

  • Anthropic — writes the story, reads a pasted itinerary to find the cities and dates, checks stories are suitable for kids, and checks the cartoon image. Receives kid first names, ages, genders and personalities, family members' first names, cities, dates, activities, itinerary text and the cartoon image.
  • Fish Audio — records the story's voices and the name previews. Receives the full story text, which includes your kids' and family members' first names.
  • OpenAI — draws the cartoon image, receiving ages, genders, appearance choices, cities and landmarks but never names; and checks the finished audio for missing words, receiving the audio, which includes names.
  • ElevenLabs — turns voice dictation into text, receiving your recording; and makes background sound effects, receiving short scene descriptions with no names.
  • Resend — sends our emails. Receives your email address and the email itself, whose subject line includes your kids' first names and the trip city.
  • Stripe — processes payments. Sees your card data; we don't.
  • Supabase — stores your data and files. US-based.
  • Vercel — hosts the website and runs the audiobook production. Also counts page views, without cookies. US-based.
  • Inngest — coordinates the steps that produce your audiobook, and keeps a copy of your order details, including kids' first names, in its run history for a limited time.
  • Sentry — receives error reports so we can fix bugs. When an error happens it may save a replay of the page, with all text hidden and images blocked.

About AI training. OpenAI and Anthropic don't train their models on data sent through their business services. Fish Audio's standard terms allow it to use the content it processes to improve its own AI models; for us, that content is the story text, including your kids' first names. ElevenLabs may do the same with voice dictation recordings unless its model-improvement setting is switched off. If that concerns you, skip the microphone and type instead, or email us before you order.

Your audiobook, cartoon and name previews are stored at private links that are hard to guess. Anyone you share a link with can open it, so share it only with people you trust.

We may also disclose information when the law requires it, or to protect our customers or AudioVenture from fraud or harm.

5. Cookies and your browser's storage

  • Session cookie — keeps your story draft connected to your browser. Lasts 30 days and is needed for the site to work.
  • Referral cookie — set only if you arrive through a friend's referral link, so we can credit them. Lasts 14 days.
  • Accessibility settings — text size, contrast and your other panel choices are saved in your browser so they stay the same on every page. They never leave your device.
  • Stripe may set its own cookies on its checkout page to prevent fraud.

We don't use advertising or cross-site tracking cookies, and our page-view counts use no cookies at all. Because we don't track you across websites, we treat every visitor the same way whether or not their browser sends a "Do Not Track" signal.

6. How long we keep it

  • Orders, stories, audio and images: until you ask us to delete them, so your magic link keeps working.
  • Drafts you don't finish: kept so you can come back to them, until you ask us to delete them.
  • Listening activity: kept with your order.
  • Payment records: 7 years, as tax law requires.
  • Technical logs, error reports and our providers' working copies: deleted automatically after a limited period.

7. Your rights

You can ask us to:

  • See a copy of the data we have about you and your kids.
  • Correct anything that's wrong.
  • Delete everything, including audio files (we keep only payment records as legally required).
  • Export your data in a portable format.
  • Stop a particular use of your data, where the law gives you that right.

Email customerrelations@audioventure.cc and we'll respond within 30 days, usually within 2 business days.

Depending on where you live, you may have further rights — for example under the EU or UK GDPR, or Israel's Protection of Privacy Law — and you can complain to your local data protection authority, which in Israel is the Privacy Protection Authority. We'd appreciate the chance to put things right first.

We don't send marketing email today. If we ever do, every message will include an unsubscribe link.

8. Children's privacy

AudioVenture is purchased by parents on behalf of children. Children under 13 should not create accounts or purchase audiobooks themselves. We handle children's information per our Kids Notice.

9. Where your data is processed

We and most of our providers store and process data in the United States. If you use AudioVenture from another country, your information is transferred to and processed in the United States, and some providers may also process it elsewhere under their own safeguards.

10. Security

We use industry-standard practices: encryption in transit (HTTPS), encryption at rest (Supabase Postgres + Storage), service-role keys kept on the server, two-factor authentication on operator accounts. No system is perfectly secure; if a breach occurs, we'll notify affected customers within 72 hours.

11. Changes

We'll update the "Last updated" date when we change this policy. For material changes that affect your rights, we'll send you email notice if we have your email.

12. Contact

Privacy questions go to customerrelations@audioventure.cc.